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Terms Conditions for Your tbazi Account

We keep our terms straightforward so you know what you're agreeing to when you open an account. These rules cover how you use the lobby, how deposits and withdrawals through bKash, Nagad and Rocket work, and what happens if something goes wrong.

Account eligibilityDeposit & withdrawal rulesGame access termsDispute resolutionAccount security

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GET HELP

Contact Paths for Terms Questions

If you need to clarify anything in these terms or report an account issue, we offer three contact routes. Live chat is the fastest option for most queries — open it from the menu and you will reach someone who can pull up your account. Email works for detailed questions where you want to attach screenshots or transaction records. Our help centre covers common scenarios like disputed deposits or locked accounts, with step-by-step walkthroughs you can follow before reaching out.

Team online

Live Chat

Open the chat bubble in the bottom corner of any page and describe your issue. The support agent can see your account activity and transaction history, so they will usually resolve deposit or withdrawal questions in one conversation without asking you to send proof separately.

Email Support

Send your query to the support address shown in your account settings. Attach any relevant screenshots — transaction confirmations from bKash or Nagad, game-round IDs, or error messages. We aim to reply within 24 hours with next steps or a resolution.

Help Centre

Browse articles on account verification, Deposit references, withdrawal timelines and dispute processes. Each guide walks through the exact steps, from opening your bKash app to confirming your PIN, so you can solve common issues without waiting for a reply.

What You Accept When You Register

tbazi Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Opening an account means you accept these terms in full. We built tbazi for Bangladesh players who want mobile-first casino and sports betting access, but availability depends on your local law and eligible regions — we do not provide legal advice on whether you can play

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from your location. You confirm you meet the legal age requirement in your jurisdiction and that you are not restricted from using online betting or gaming services. Your account is personal to you; sharing login details, letting someone else use your wallet for deposits, or creating
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multiple accounts breaks the agreement and we will close those accounts without notice. Deposits you make through bKash, Nagad or Rocket are final once confirmed — we cannot reverse a payment you authorized through your mobile wallet. Withdrawals follow our standard verification process, and we reserve
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the right to request identity documents before releasing funds. Game outcomes are determined by certified random-number generators or live dealer results; we do not control or influence individual results. If you believe a technical error affected a round, contact support within 48 hours with your game
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history — we will investigate and, if we find an error on our side, adjust your balance. We may suspend or close accounts that show signs of bonus abuse, collusion, or attempts to exploit technical flaws. Any balance held in a suspended account stays frozen until
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the investigation completes. These terms are governed by the laws of the jurisdiction in which our platform is registered, and disputes are subject to that jurisdiction's courts. We update these terms occasionally; continued use after an update means you accept the revised version.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE OPERATE

Account Security and Data Handling

We take practical steps to protect your account and the information you share when you register or deposit. Your login is secured with an OTP sent to your phone, so even if someone knows your password they cannot access your wallet without that code. Transaction data — your bKash, Nagad and Rocket deposit records — is encrypted in transit and stored in a secure environment. We keep account activity logs for a reasonable period to help resolve disputes or investigate suspicious behaviour, then delete them when they are no longer needed.

Login Protection Every login triggers an OTP to your registered mobile number. We do not store your wallet PINs or payment credentials — those stay in your bKash, Nagad or Rocket app, and we never see them when you authorize a deposit on your side.

Transaction Encryption Deposit and withdrawal requests travel over encrypted channels. We use industry-standard SSL certificates so your payment details are not readable in transit, and our servers apply access controls so only authorized staff can view account records during support investigations.

Data Retention We hold your registration details, transaction history and game logs for as long as your account is active, plus a retention window afterward to comply with financial record-keeping requirements. Once that period ends, we delete personal data unless you request earlier deletion by contacting support.

Request Changes You can ask to see the data we hold on you, request corrections if something is wrong, or close your account and have your details removed. Email support with your request, confirm your identity with the phone number on file, and we will process it within a reasonable timeframe.

Terms & Conditions Questions

We allow one account per person. If we detect duplicate accounts we will close the extras and move any genuine balance to your primary account, but bonuses claimed on duplicate accounts are forfeited. Contact support if you forgot your original login rather than registering again.

Withdrawals go back to the same wallet you used for deposits — we match the bKash, Nagad or Rocket number on file. If you need to change it, contact support with proof of ownership for both numbers so we can verify and update your account.

Contact support within 48 hours with the game round ID and a description of what you think went wrong. We will pull the server log for that round and check the RNG or live-dealer footage. If we confirm an error on our side, we credit your account; if the result was correct, we explain what happened.

Yes, one set of terms covers your entire account — slots, live tables, and sportsbook bets on cricket, football and other markets. Specific rules for each product type, like how we settle sports bets or handle live-casino disconnections, are in the relevant game rules, but the account and payment terms here apply across the board.

We post a notice in your account inbox and on the site when we update the terms. Continued use after the update date means you accept the new version. If a change is significant — like a new withdrawal verification step — we highlight it in the notice so you are aware before you next deposit or withdraw.

If we close your account for breach — bonus abuse, multiple accounts, or other violations — we return your genuine deposited funds minus any bonuses or winnings earned through the breach. We send the balance back to the bKash, Nagad or Rocket number you deposited from, after deducting any outstanding fees or chargebacks.

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