Reference

How We Handle Your Account Information

We collect what we need to run your account, process bKash, Nagad and Rocket deposits, and keep your lobby secure. This policy explains what we gather, how long we keep it, and how you can request changes or deletion.

Account data for login and wallet verificationPayment transaction records for bKash, Nagad, RocketDevice and session logs for securityCookie preferences you controlRetention tied to active account status
Explore the Lobby Read FAQ
tbazi How We Handle Your Account Information
PRIVACY QUESTIONS

How to Reach Us About Your Data

If you want to see what data we hold, request a correction, or ask us to delete your account information, contact our support team. We handle privacy requests within fourteen days and confirm each step by email or account message.

Live Chat Open the chat widget in the lobby footer. Tell the agent you have a privacy or data request. They will create a ticket and route it to our compliance team, who will reply within two business days with next steps.
Email Support Send your request to support@tbazi. Include your registered phone number and account username so we can verify your identity. We respond to privacy emails within fourteen days and confirm receipt within twenty-four hours.
Account Settings Log in and tap Settings, then Privacy Controls. You can download a copy of your account data, disable marketing messages, or submit a deletion request. Each action logs a confirmation message to your inbox.
DATA PRACTICES

How We Protect and Manage Your Information

We encrypt account passwords and wallet transaction IDs using industry-standard protocols. Session cookies expire after thirty minutes of inactivity. Marketing data is separate from financial records, so you can opt out of promotions without affecting your deposit or withdrawal history.

Encrypted Storage

All account credentials, bKash, Nagad and Rocket wallet IDs, and session tokens are encrypted at rest and in transit.

Cookie Control

Essential cookies keep you logged in and remember your wallet preference. Analytics cookies track lobby traffic and game popularity. Marketing cookies personalise promo banners.

Retention Policy

Active account data stays on file as long as you use the platform. Transaction records for bKash, Nagad and Rocket deposits are archived for seven years to meet financial audit rules.

Your Rights

You can request a copy of your data, correct outdated information, restrict processing for marketing, or delete your account entirely. Contact support with your phone number and username.

Common Questions About Your Data and Privacy

We collect your phone number, username, date of birth, and preferred currency at sign-up. When you deposit via bKash, Nagad or Rocket, we record the transaction ID, amount, and wallet phone number to verify each payment and prevent duplicate credits.

We share transaction IDs and amounts with the payment processor handling your deposit or withdrawal. They use this data only to complete the transfer. We do not sell wallet details to advertisers or third-party marketing platforms.

Active account records remain on file as long as you log in. If you do not access your account for twelve months, we move it to dormant status. Transaction history is archived for seven years for compliance. Marketing data is deleted ninety days after closure.

Yes. Submit a deletion request via live chat, email, or account settings. We verify your identity, close the account, and delete marketing data within ninety days. Transaction records are archived for audit purposes but no longer linked to your active profile.

Essential cookies keep you logged in and remember your wallet selection. Analytics cookies track lobby traffic. Marketing cookies personalise promo offers. You can disable analytics and marketing cookies in your browser. Essential cookies must stay on for the account to work.

Log in, go to Settings, then Privacy Controls, and tap Download My Data. We compile your profile, transaction history, and session logs into a file and email it within five business days. You can also email support for the same report.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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